American Airlines has the worst customer service of all airlines I have Employed in my sixty three several years. My spouse’s anniversary earrings were stolen outside of her suitcase on June 20, 2013 and Consumer service has REFUSED to Get in touch with us again immediately after reporting the thief the day it occurred.
went to the Dominican Republic on trip with my wife and son on july31 til aug 7th 2015 had a good time right up until time and energy to go residence, the flight leaving within the aug7th experienced a hold off for 8 hrs for departing to Miami then suppose to connect and head to dulles airport.
So, we landed in An additional town, stayed the evening there, then flew in Yet another Plane. We were being all established to go, after which you can they explained to us we couldn’t go anyplace due to “Mechanical Issues.
I not too long ago took a flight from JFK to St Thomas with a Saturday eight am flight and had by far the most helpful, efficient knonwledgable flight attendant she was fantastic. I'd like to many thanks her for creating my vacation much more enjoyable.
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We can also be sorry that you weren't happy with the complimentary voucher that we delivered. On the other hand, the voucher was intended to convey goodwill and to generate amends in a way for the insufficient service you described. It represents an sum we feel for being fair and acceptable.
Really let down re not enough acknowledgment of any distress I encountered. Looks like a simple courtesy.
I are stuck in Charlotte for nearly each day now. I'm speculated to be connecting to New Bern, NC. I will not be traveling American Airlines once more!
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The very first thing I recognized was the Plane alone due to the fact I've essentially labored In this particular discipline. The initial aircraft I was on wasn't even created in America and was so in Brazil ahead of I had been even born.
I can not believe that you board passengers just before doing all your checks on the plane. Leaving your prospects stuck for more than 2 hours without having to minor details is whole bullshit. When you are basically similar to each and every airline On this regard, it’s simply not satisfactory to treat your clients this way.
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The whole crew staff members was awesome , but this man went beyond the jobs anticipations and has to be praised and recognized. I’m also delighted we get a snack all over again.
Hi, I necessary to transform this reservation, I booked this flight, I purchased coverage, I’m needing to go take a look at my mom who may have terminal brain cancer, I’ve been traveling American The entire time and energy to get to discover her. I have been acquiring insurance policies every time, which time, My spouse is snowed in and may’t occur dwelling in time to glimpse just after my Young children so I'm able to leave. I have already been to the cellular phone now for more than one hour looking to transform or get anything likely with my flight with Definitely no results plus the vacation insurance policy you deliver and publicize as would not address such a vacation alter emergency (!